Adding Another Parent/Guardian to a Family

Often, multiple guardians need access to a child's schedule and team chats. You can easily add another adult to an existing Family Group.

Prerequisites:

1. A Family Group must already be set up.
2. The person inviting the new guardian must be the Family Organiser (the creator) or a Family Manager.
3. The person who is trying to join the family must not already be a member in a different family. (If they are, they can remove themselves from the family, or remove all members and then delete the family).

Step 1: Generate the Code (Primary Guardian)

1. Log into the Connect App and navigate to Account > Family Connect.
2. Tap the "+" button (iOS) or "Add Family Member" (Android).
3. Select "Add Parent/Guardian".
4. The app will generate an 8-digit Family Join Code. Share this code with the other guardian.

Step 2: Use the Code (Invited Guardian)

1. Log into the Connect App (ensure you have created your own account first).
2. Navigate to Account > Family Connect.
3. Tap "Join Family".
4. Enter the 8-digit Family Join Code you received.
5. Select your role as "Parent/Guardian" and confirm. This sends an approval request to the primary guardian.

Step 3: Approve the Request (Primary Guardian)

1. Open your Connect App and go back to Family Connect.
2. Tap the "Pending Family" button located above your family list.
3. Select the "Requests" tab.
4. Tap on the new guardian's name and select "Accept Request".
5. Done! They are now officially part of the Family Group and will mirror your access to the child's teams.

If you are having problems, please check this article:

Problems when joining a Family Group